FAQ's

What happens if somebody breaks my shop window late at night?
O’Brien Glass is Allianz’s recommended repairer and are available at all hours on free call number 1800 060 007. They will fix your glass, collect your excess and deal with Allianz for you, so all it takes is one phone call.

If I change treatments do I need to advise you?
Although our current treatment wording is extensive, you should contact us if you are performing any new treatments so that we can confirm cover is in place.

If I do work away from my salon, am I covered?
The public liability cover we can arrange through Allianz is Australia wide. Therefore if you are demonstrating your normal activities at trade expo’s or other similar events, or even doing mobile work the policy cover continues.

If somebody rents a space from me in my salon, are they covered under my policy?
As this is becoming a common occurrence within the industry we do have options available however as we do have to make special arrangements to allow this cover you should contact us to discuss in detail.

How long has your company been in business?
We are an authorised representative of Direct Insurance Brokers which has been operating for more than 25 years. For more details about Direct Insurance Brokers please visit www.directinsurance.com.au. Our salon insurance package has been offered through Direct Insurance Brokers for almost 10 years. Salon Insurance Australia is focused on the salon industry and designed to give a more personalised service.

If I cancel my policy mid-term, will I get a refund?
Yes, a pro-rata return premium will be generated for any period of insurance cover which you didn’t use. Fees and charges do apply for cancellations however this is standard for most insurers. If you require your policy to be cancelled, please click here to download our form.